The Work Nobody Sees

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After thirteen years of grinding in this industry, I thought I’d seen it all. Started with iDropped in 2012 after walking away from corporate IT work that paid better but felt hollow. Quit the safe job, scraped together everything I had, opened a tiny storefront in Nanticoke, then Edwardsville.

This wasn’t some side hustle. This was everything on the line. This was my shot.

And I didn’t cut corners. Never did. Affordable quality parts I tested myself. Adhesive applied precisely so screens stayed sealed. Screws organized so none misplaced. Connections cleaned, tested, double-checked. Every repair treated like it belonged to my own family.

The thing is — most of what we do, nobody sees.

• They don’t see us removing every speck of old adhesive, grime and glass before installing a new screen.
• They don’t see the adhesive primed and reapplied so the phone doesn’t fall open.
• They don’t see the magnet mat and the screw tracking methods applied.
• They don’t see the countless warranties and courtesies we perform at no charge for our loyal customers.

That’s the craft. That’s what separates a repair from a hack job.

These days, I’m not doing every repair myself anymore. I’m running operations, managing locations, planning growth. But I’ve trained my team the same way I learned — with pride in the details nobody sees.

My techs know: if your name goes on that repair, it better be done right.

Real repair work is invisible.

Quality parts feel the same as cheap ones — until six months later. A truly solid repair doesn’t announce itself — it just works, quietly, for years.

My colleague said it best: “How can people appreciate craft when they’ve been sold convenience their whole lives?”

That’s the truth. You don’t get bitter about what people don’t see. You just keep doing the work right. You keep training the next generation to do the same. You keep showing up — every single day.

Look — I’m not into the social media performance thing. Never have been. I don’t post daily updates or film myself or make videos about “the grind.” It’s just not my style.

But I’m working on sharing more of the real story here. Not the polished version. No filter. The honest one.

Where I’ve sacrificed more than I probably should have. Where my team shows up because we said we’d be open. Where we put everything on the line and keep going.

Because here’s the truth:

Anyone can slap a screen on and call it fixed. Not everyone takes pride in the work nobody sees.

We take pride. Every single device. Every tiny screw. Every connection that matters. Every tech I’ve trained to do the same. Every day we show up anyway.

That’s not just business. That’s craft. That’s grit. That’s community. That’s NEPA.

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To the ones who trust us with their devices, who appreciate the details nobody sees, who support local craft over corporate convenience — THANK YOU.

You’re why we’re still here after thirteen years. And we’re not going anywhere.

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